1. Introduction
1.1 Lunar Store (“we”, “our”, or “us”) operates an online marketplace accessible at https://shop.lunarinvestmentsbuildingservices.com.
1.2 This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.
1.3 We are committed to handling your personal data in a secure, fair, and transparent manner.
1.4 Nothing in this Policy limits or excludes your rights under applicable law, including the Nigeria Data Protection Act 2023.
2. Information We Collect
2.1 Information You Provide Directly
a. Account information such as name, email address, and phone number when you register or use the platform.
b. Order and transaction details, including items purchased and payment references.
c. Delivery information such as address, location, and contact details required for fulfilment.
d. Communications sent to customer support, including inquiries and complaints.
2.2 Information Collected Automatically
a. Technical data such as IP address, browser type, device type, and operating system.
b. Usage data such as pages viewed, search activity, and interaction with the website.
2.3 Information from Third Parties
a. Payment confirmation and transaction status from payment processors such as Paystack.
b. Delivery and logistics information from shipping or fulfilment partners.
c. Product and order-related information from vendors where applicable on the marketplace.
3. How We Use Your Information
3.1 To process, confirm, and fulfil your orders.
3.2 To create and manage your customer account.
3.3 To communicate with you about orders, updates, and support requests.
3.4 To improve the performance, features, and user experience of the platform.
3.5 To detect, prevent, and address fraud, abuse, and security risks.
3.6 To comply with applicable legal and regulatory obligations.
4. Legal Basis for Processing
4.1 Contractual Necessity
We process your personal data where it is necessary to perform our contract with you, including order processing and fulfilment.
4.2 Consent
We process your personal data where you have given clear consent, where required.
4.3 Legal Obligation
We process your personal data where necessary to comply with applicable laws and regulatory requirements, including under the Nigeria Data Protection Act 2023.
4.4 Legitimate Interests
We process your personal data where necessary for our legitimate business interests, such as improving services, preventing fraud, and securing our platform, provided your rights are not overridden.
5. Sharing of Information
5.1 Vendors
We share relevant order and contact details with vendors to enable order processing, fulfilment, and after-sales support on the marketplace.
5.2 Payment Processors
We share transaction-related information with payment processors such as Paystack to process and verify payments.
5.3 Logistics and Delivery Partners
We share delivery information, including name, phone number, and address, with logistics partners to deliver your orders.
5.4 Service Providers
We may share limited data with third-party service providers such as hosting providers, analytics tools, and customer support systems to operate and improve the platform.
5.5 Legal and Regulatory Authorities
We may disclose personal data where required to comply with applicable law, court orders, or regulatory requests, including under the Nigeria Data Protection Act 2023.
6. Cookies and Tracking Technologies
6.1 Purpose of Cookies
We use cookies to operate the website, improve user experience, remember preferences, and analyse platform usage.
6.2 Types of Cookies Used
a. Essential cookies – required for website functionality.
b. Analytics cookies – used to understand user behaviour and improve performance.
c. Preference cookies – used to remember user settings and choices.
6.3 User Control
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of the website.
7. Data Retention
7.1 Transaction Data
We retain order and transaction data for as long as required for legal, tax, and accounting obligations.
7.2 Account Data
We retain account information for as long as your account remains active or as needed to provide services.
7.3 Deletion Criteria
Personal data is deleted or anonymised when it is no longer necessary for the purposes for which it was collected, unless retention is required by law.
8. Data Security
8.1 Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include access controls, encryption where applicable, and secure system configurations.
8.2 Limitation of Risk
While we take reasonable steps to secure your data, no system or method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.
9. International Data Transfers
9.1 Cross-Border Processing
Your personal data may be processed or stored outside Nigeria where our service providers or technical infrastructure are located.
9.2 Safeguards
Where such transfers occur, we take reasonable steps to ensure your data is protected in accordance with applicable data protection standards, including the Nigeria Data Protection Act 2023.
10. Your Rights
10.1 Access
You have the right to request access to the personal data we hold about you.
10.2 Correction
You may request correction of inaccurate or incomplete personal data.
10.3 Deletion
You may request deletion of your personal data, subject to legal and contractual retention requirements.
10.4 Restriction or Objection
You may request restriction of processing or object to certain uses of your data, where legally applicable.
10.5 Withdrawal of Consent
Where processing is based on consent, you may withdraw your consent at any time. This does not affect the lawfulness of processing before withdrawal.
11. Children’s Privacy
11.1 Age Restriction
Our services are not directed to individuals below the age of 18.
11.2 No Intentional Collection
We do not knowingly collect personal data from children. Where we become aware that such data has been collected, we will take steps to delete it where required by law.
12. Changes to This Policy
12.1 Right to Update
We may update or modify this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or service features.
12.2 Effective Date
Any updated version will take effect once it is published on the website, unless otherwise stated. Continued use of the platform after publication constitutes acceptance of the updated Policy.
13. Contact Information
13.1 Privacy Contact
If you have questions about this Privacy Policy or how your data is handled, you may contact us at: Contact@shop.lunarinvestmentsbuildingservices.com.
13.2 Customer Support
General support enquiries may be directed to our customer support channels available on the website.
13.3 Regulatory Reference
Where necessary, you may also contact the relevant data protection authority, including the Nigeria Data Protection Commission, in relation to your data protection rights.